Overview
A global leader in digital certification in real estate infrastructure sought to upscale operations and boost efficiency through a web-based workflow management platform accessible by multiple users.
Challenges
The platform faced several challenges:
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High Availability & Near-Zero Downtime: Ensuring high availability and near-zero downtime for global operations.
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Role-Based Access & Tailored Interfaces: Providing role-based access and tailored interfaces for different users.
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Process Complexity & Integration: Managing complex processes and seamless integration with third-party tools like Salesforce.
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Data Security: Ensuring secure handling of relational data to meet stringent security standards.
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Visually Appealing Certification Outputs: Delivering visually appealing certification outputs, accessible both online and offline.
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Offline Functionality: Building offline functionality for regions with low connectivity.
Solution
We developed a serverless architecture using AWS with an Angular frontend for global access. Key features included:
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Progressive Web App (PWA): Allowed offline functionality for data capture and synchronisation.
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Enterprise Integration: Integrated CRM and other tools for seamless data and workflow management.
Benefits
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Collaboration & Communication: Teams can work anytime, anywhere, with real-time updates enhancing transparency and coordination.
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Enhanced Reporting: Custom dashboards provided insights into KPIs for better decision-making.
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Task Automation: Automated workflows standardised processes, reducing manual effort.
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Operational Efficiency: The platform reduced bottlenecks, improved task tracking, and optimised resource allocation.
