Overview
A leading healthcare provider faced challenges of fragmented data, complex onboarding, and duplicate customer records. Our cloud-based Data Management solution centralised customer data, streamlined onboarding, and enhanced data governance.
Challenges
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Fragmented Data: Customer information was scattered across disparate systems in different geographies, causing huge inconsistencies.
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Complex Onboarding: Onboarding was manual, slowing the process and making it inefficient.
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Duplicate Records: Lack of controls led to redundant data entries.
Solution
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Unified Data: A single source of truth for customer data across regions.
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Custom Workflows: Automated and simplified the onboarding process.
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Search Before Create: Reduced duplicate entries by checking for existing records.
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Match Rules: Identified and merged duplicate records.
Benefits
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Consistent Data: A unified system improved data reliability.
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Faster Onboarding: Streamlined workflows sped up customer integration.
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Reduced Duplicates: Match rules minimised redundancies, improving efficiency.
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Improved Reporting: Accurate data enhanced decision-making.
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Better Governance: Strengthened data quality and compliance.
The solution revolutionised the healthcare provider's data management approach, significantly improving data accuracy, accelerating the onboarding process, and enhancing overall governance and compliance across systems.
